Many thanks for purchasing and using Hainiu products.
We understand your needs for robust Technical Support service. The following is the main service Hainiu offers:
1.Guarantee: 2 years
Within 2 years, if the problem appears to Hainiu products on the condition of correct using, Hainiu is responsible for changing the part.
After 2 years’ guarantee period, if some problem happens, Hainiu keeps on offering free technical support, customers only need to pay the fee for the change part..
2.Maintenance & Service: Hainiu customers can call Hainiu at +86-21-59886971 or send emails to Hainiu@Hainiu.com for technical support or any other inquiry. After receiving the inquiry, Hainiu will offer the solution within 24 hours.
3.Follow-up：HiaNiu makes the record for all customers and follows-up the feed-back of all Hainiu products.
4.Technical support: you can visit Hainiu website www.Hainiu.com.cn to know more about Hainiu products, such as the characteristics of Hainiu products, the key of assembling or adjusting Hainiu products and other important information.
5.About Complaint: Should you have any complaint on Hainiu products or service, please feel free to send email to Hainiu808@163.com or call on 0086-21-39813551 Your complaint will be answered within 2 working days.